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Alpharetta, GA Hours: am - pm EST To provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products.
Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. Support is provided via multiple communication channels: telephone, e-mail and chat support using multiple CRMs. Internal systems knowledge such as CRM, billing, admin tools, website and production systems.
Excellent written and verbal communication skills. Ability to work independently on ased projects.
DNS, shares, privileges. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected cuat law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.